Medical Management Program

(formerly known as the Provider Guide)

As a provider, we know how important it is for you to have the most relevant, up-to-date information on working together. The CIGNA Provider Guide is that document. And in addition to being a resource for working together successfully, it is also a legal and binding document, referenced in all of our Provider, Clinic, and Facility Agreements. We encourage you to review it. (If you do not have Adobe® Acrobat® Reader, please see the Note below before proceeding.)

Note: this document is in PDF format, so you will need the Adobe^® Acrobat^® Reader to view and print your own copies. See Acrobat Instructions for information about downloading, installing and using the free Acrobat Reader. To print this document, please use the print icon in the Adobe^® Acrobat^® toolbar, located above the form.

Depending on your computer system and internet service connection, it may take several minutes for some of these documents to load.

1. Administrative Guide
   Table of Contents
   Section 1: Introduction
   Section 2: Provider Network
   Section 3: Care Management Program
   Section 4: Getting Paid
   Section 5: Quality Management
   Section 6: CIGNA Behavioral Health Products
   
   Appendix A: Contact Information
   Appendix B: Claims Information
   Appendix C: CIGNA Behavioral Health Participant Rights and Responsibilities Collection, Use and Disclosure of Protected Health Information
   Appendix D: CIGNA Behavioral Health Practitioner Forms
   Appendix E: Employee Assistance Program (EAP) Forms
   Appendix F: CBH Specialty Network Information and Forms
   Appendix G: Primary Care Physician (PCP) Communication Information
   
   
2. Provider Guide
   Table of Contents
   Provider Guide (State Specific Information)
   
   

For your convenience here are the key points of the Medical Management Program by Licensure level:

• Administrative and Billing Departments
  
• Master's Level Practitioners
  
• Psychologist Level Practitioners
  
• M.D. Level Practitioners
  
  

Feel free to print a copy of any of the sections, or the entire Guide, for your records.

If you are unable to print the online version or experience significant problems when accessing it online and would like a copy, please send a written request to behprep@cigna.com.

A hard copy of the entire Provider Guide will be mailed to you.

La Guía del Proveedor de CIGNA Behavioral Health no esta disponible en Español en estos momentos. Si usted tiene preguntas sobre su contenido, favor de enviar un mensaje electronico a behprep@cigna.com. Asegúrese de incluir su nombre y número de teléfono en su mensaje electronico. Muchas gracias por su comprensión y cooperación.