The Practitioner Connection
Volume XXXI, 3rd Quarter

SERVICE LOCATION VS BILLING LOCATION ON CLAIM FORMS

Correct address location information on the HCFA form is very important. There is a difference between the Service location information in Box #32 and Billing Location information in Box #33. Understanding the difference ensures timely processing.

HOME OFFICE ATTESTATION

If you work out of a home office or are thinking of opening one, the following article will give you information about Cigna's home office requirements.

ASSESSING FOR OBSESSIVE COMPULSIVE DISORDER

Although having OCD by it self is not usually a common reason for an inpatient admission, it is a disorder that is relatively common but often under diagnosed or not diagnosed until many years after a person has been symptomatic.

INPATIENT CARE AND SAFETY

Cigna promotes safe clinical services by encouraging care that is effective, comprehensive, coordinated, and well documented. Quality of care complaints for inpatient facility treatment are reviewed quarterly and analyzed annually. In 2008, facility complaint handling and quality of care were found to comply with industry standards

PREVENTIVE HEALTH PROGRAM CHANGES

Cigna maintains several behavioral programs designed to promote preventive health. Based on feedback and input from customers and professionals, program changes in 2009 are intended to improve the usefulness and effectiveness of existing programs and to offer new opportunities for health promotion

CHALLENGES OF MANAGEMENT REFERRALS

Management referrals present many challenges and rewards. The following article offers strategies from the perspective of an EAP consultant (EAC) who acts as the liaison between the EAP provider and the company contact.

AUTISM SEMINAR OPPORTUNITY

Cigna is offering a series of seminars on autism. The following article will give information about the topics included in the seminar and how to participate.

"Cigna" and "Cigna HealthCare" are registered service marks of Cigna Intellectual Property, Inc., licensed for use by operating subsidiaries of Cigna Corporation.” Products and services are provided by these operating subsidiaries and not by Cigna Corporation. These operating subsidiaries include Connecticut General Life Insurance Company, Tel-Drug, Inc. and its affiliates, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. In Arizona, HMO plans are offered by Cigna HealthCare of Arizona, Inc. In California, HMO plans are offered by Cigna HealthCare of California, Inc. In Connecticut, HMO plans are offered by Cigna HealthCare of Connecticut, Inc. In Virginia, HMO plans are offered by Cigna HealthCare Mid-Atlantic, Inc. In North Carolina, HMO plans are offered by Cigna HealthCare of North Carolina, Inc. All other medical plans in these states are insured or administered by Connecticut General Life Insurance Company.

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