How do I talk to someone who cares?
When you come to us with a problem, we quickly
locate a counselor who is right for you. Our
database contains detailed information about
thousands of independent behavioral health
professionals who participate in the Cigna
Behavioral Health network. They include
professionals who specialize in marital and
family problems, substance abuse, child
psychology, geriatrics and more. All to make sure
you get the kind of care you need. No matter how
bad or overwhelming your troubles may seem, the
sooner you address them, the sooner they can be
resolved. And we're here to help and support you
every step of the way.
What types of behavioral health professionals are included in Cigna Behavioral Health's network?
These are therapists psychologists (i.e., LP),
family therapists (i.e., LMFT, LMC),
social workers (i.e., LCSW, LSW),
nurse practitioners (i.e., ARNP, APRN),
and clinicians (i.e., LMHC)
who primarily use talk therapy to help you assess the difficulty you are experiencing and identify solutions.
All therapists contracted by Cigna Behavioral Health are licensed and offer treatment through independent practices.
In addition, therapists' specialties are identified by Cigna Behavioral Health as part of the credentialing process.
These are doctors who have a specialty in Psychiatry or Addiction Medicine.
In addition to diagnosing problems and treating them through talk therapy,
an M.D. or D.O. can prescribe medication for behavioral health problems if necessary.
Many psychiatrists also have subspecialties such as:
Children and Adolescents;
Addiction Medicine, etc.
All M.D./D.O.s contracted by Cigna Behavioral Health are licensed and offer treatment through their independent practices.
This is a group practice that may have all levels (see above) of providers in the service location.
Please note that not all providers in a clinic may be contracted with Cigna Behavioral Health.
When choosing a clinic for a referral, please ask to be scheduled with a provider who participates
in the Cigna Behavioral Health network to make sure that you maximize your benefits.
What should I look for in a behavioral health professional?
Convenience is important, but above all you will want someone with whom you feel comfortable
and confident. Our intake specialists work to find you the right professional to meet your needs.
Before you call the Mental Health/Substance Abuse toll-free number on your insurance ID card for a referral,
think about the following:
- What is the nature of your concern?
- Do you want to see a male or female behavioral health professional?
- Do you want to see a professional close to home or to work?
- Do you have a special language requirement?
- Do you have any other special needs?
If you don't know the answers to these questions, don't worry.
We can help you find a professional who is right for your situation.
How does Cigna Behavioral Health help promote the quality of the network?
To promote quality of care, Cigna Behavioral Health requires that all professionals in our network
meet the strict guidelines we put forth. Practitioners must be licensed for independent practice,
have no citations against their license or their liability insurance, and must meet our
expectations for provision of quality care. All contracted behavioral health professionals are required to participate
in the credentialing process, and are reevaluated every three years.
How do I make the most of your services?
We have a large network and a
sophisticated computer system that can help match
you to a behavioral health professional who is
conveniently located and specializes in your
problem. It's fast and easy.
Be sure you understand the difference between
in-network and out-of-network coverage. Seeing a
professional who participates in Cigna Behavioral
Health's network means you'll pay less and have
no paperwork. Plus, the professional is licensed,
experienced, and meets Cigna Behavioral Health's
For routine outpatient office visits with a
Cigna Behavioral provider, pre-approval is not
required. You may schedule directly with a
provider. If you need assistance finding a
provider, you can use our online
You may also call the number on
the back of your card to speak to a
representative for assistance. All
in-patient care needs to be pre-authorized in
order to receive maximum coverage.
If you don't understand what is and isn't covered
by your plan, call us. We'll help explain your
coverage, deductibles and copays and tell you how
to access the kind of care you need. Just call
Cigna Customer Support Services
at the number on the back of your ID card.
Can I go to a behavioral health professional who is not part of your network?
You may have a benefit plan that includes out-of-network benefits,
which means your visits to an out-of-network professional could be partially covered.
To find out, call the Mental Health/Substance Abuse toll-free number on your insurance ID card.
If your policy does not include out-of-network benefits, you have two options:
- Go to the out-of-network professional and pay 100% of the costs yourself.
- Choose a new therapist/psychiatrist who is covered by your benefit plan.
Cigna Behavioral Health will be happy to provide you with a referral.
If you are already in treatment with a behavioral health professional when your Cigna
Behavioral Health benefits become effective, you may be eligible for transition benefits coverage.
To find out more, read about
NOTE: Many pharmacy benefit plans will not pay pharmacy benefits for prescriptions written
by an out-of-network psychiatrist, in which case you would be responsible for the full cost
of the medication.
What if things aren't working out with the behavioral health professional I'm seeing?
If you need to change behavioral health professionals because the original professional
is no longer available or you are not making the progress you expect, you can call the
Mental Health/Substance toll-free number on your insurance ID card. Tell us what isn't
working with your behavioral health professional. We will be happy to help you locate another.