Important note: It may take up to 10 business days to be seen
by a therapist. If you feel you need more urgent help, please call the
toll free number on the back of your ID card.
Why log in to CignaBehavioral.com
Log in on the left-hand side of this page to see which therapists,
psychiatrists, or hospitals are in your network to make sure your
benefits cover your sessions.
How do I find a therapist, psychiatrist, hospital, or clinic?
Use the form below to search by specific preferences. Or click "Search
by Name" on the left-hand side of this page to find a specific
provider, hospital, clinic, or behavioral program.
What is the difference between in-network versus out-of-network
There are many benefits to choosing a therapist, psychiatrist, hospital or clinic in-network versus out. Discover the difference,
benefits and questions that can help
When do I need an authorization before my appointment?
Hospital Care and other Specialty Services: Pre-authorization
is needed; call the number on the back of your ID card.
Employee Assistance Program (EAP) Counseling: Authorization is
needed for these services, which, if eligible, are available at no
cost for limited sessions. Log in to see if you are eligible and
obtain authorization online or call the number on the back of
your ID card. This information only applies to Cigna EAP services.
When do I not need an authorization before my appointment?
You don't need an authorization for most visits to a therapist or
psychiatrist in your network for routine, outpatient care.
For best results, please log in at the left, using your Employer ID. This will ensure that you receive the correct referrals for your specific plan.